Terms and Conditions

Last Updated: 03/28/2023

Your Wireless Brands service is provided by Wireless Brands, including its affiliates, assignees, and agents (“Wireless Brands,” “we,” “us” or “our”). These Terms and Conditions (“T&Cs”) are part of your service agreement with Wireless Brands and constitute a contract under which we provide your Service under terms and conditions that you accept. Your service agreement (“Agreement”) with us includes (i) these T&Cs, (ii) our website Terms of Use located at Terms of Use, (iii) our Privacy Policy located at Privacy Policy, (iv) our Acceptable Use Policy located at Acceptable Use Policy, (v) any subscriber agreement or transaction materials that you sign or accept, (vii) the service plan(s) that you choose as set forth in our written services and transaction materials that we provide or refer you to during the sales transaction (if your service plan is not specifically set forth in any printed materials, the requirements and terms set forth in the current written services and transaction materials apply, excluding plan charges and number of minutes included in your service plan), (viii) any confirmation materials that we may provide to you, (ix) the terms set forth in any applicable coverage map brochures, and (x) any other supplemental terms and conditions that we provide or otherwise make available to you. In the event of a conflict between these T&Cs and any other materials that makeup the Agreement, these T&Cs shall govern to the extent necessary to resolve the conflict.

Please read these T&Cs carefully. They cover important information about our services provided to you (“Service”); your phone, handset, device, SIM card, embedded SIM (“eSIM”) (SIM card and eSIM used interchangeably as “SIM,” “SIM card,” and/or “SIM Kit”), data card, or other equipment or third party device used with our Service (“Device”); and any access and usage charges, taxes, fees, assessments, and other charges we bill you or that were accepted or processed through your Device (“Charges”). These T&Cs include terms regarding service plan changes and late payments, limitations of liability, privacy, and resolution of disputes by arbitration instead of in court.

You and any authorized users on your account will have access to account information and may be able to amend or update the account. If you give your personal account validation information to someone, they can access and amend or update your account. Those changes will be binding on you. Authorized changes may require your agreement to new T&Cs.

  1. YOUR AGREEMENT WITH WIRELESS BRANDS STARTS WHEN YOU ACCEPT. You represent that you are at least the age of majority in your state of residence, and you are legally authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a) giving us a written or electronic signature, or telling us orally that you accept; (b) activating Service; (c) using your Service after you make a change or addition; or (d) paying for the Service or a “Wireless Brands Device” (a Device purchased from Wireless Brands, a Wireless Brands dealer, or other Wireless Brands authorized retailer (“Dealer”) for use with the Wireless Brands Service). IF YOU DO NOT WANT TO ACCEPT, DO NOT DO ANY OF THESE THINGS.

  2. Dispute Resolution and Arbitration. WIRELESS BRANDS AND YOU AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR SERVICE, MARKETING PRACTICES, DEVICES OR PRODUCTS, WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL, NON-REPRESENTATIVE, BASIS. This includes any claims against other parties relating to Service or Devices provided or billed to you (such as our suppliers, Dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding. This also includes any claims brought after your service agreement with Wireless Brands terminates. For the avoidance of doubt, claims under the Telephone Consumer Protection Act are subject to this Dispute Resolution and Arbitration Clause. Wireless Brands and you each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law apply (despite the choice of law provision in Section 22). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS’ FEES).

For all disputes, you must first give us an opportunity to resolve your claim by emailing our customer service department at support@wirelessbrands.com and providing a written description and supporting documentation if requested by the Wireless Brands customer service agent. Wireless Brands and you agree to negotiate your claim in good faith. If Wireless Brands and you are unable to resolve the claim within sixty (60) days after Wireless Brands receives your claim description and supporting documentation, you may pursue your claim in arbitration.

As an alternative to arbitration, Wireless Brands may choose to resolve payment disputes in small claims court in the county of your most recent billing address. Wireless Brands and you agree that if you fail to timely pay amounts due, Wireless Brands may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or the Agreement.

Either party may start arbitration proceedings following the above described 60-day period. You must send a letter requesting arbitration and describing your claim to our Main Office at Wireless Brands Co 2295 Skelton Road Suite C4 Gainesville Ga, 30504 (see Section 12) to begin arbitration. The American Arbitration Association (“AAA”) will arbitrate all disputes. The AAA’s Consumer Arbitration Rules will apply. The AAA rules are available at adr.org. All payment of filing, administration, and arbitrator fees will be governed by the AAA rules. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees.

CLASS ACTION WAIVER. WIRELESS BRANDS AND YOU AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding against Wireless Brands. JURY TRIAL WAIVER. If a claim proceeds in court rather than through arbitration, WIRELESS BRANDS AND YOU WAIVE ANY RIGHT TO A JURY TRIAL.

  1. Refunds; Cancellation or Termination of Service Plans.

  • Cancellation. Subject to our refund policy as described below, you may cancel or we may terminate any service plan that you purchase from us at any time; provided that, except as otherwise required by applicable law and our refund policy, you will not receive any refund of amounts paid to us in connection with any such service plan whether cancelled by you or terminated by us.

  • Plan Refund Policy. You may request a refund and cancel your new unused Wireless Brands purchased service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a Wireless Brands plan on wirelessbrands.com and the service has not been used. See definition of used at Refund and Cancellation of Service; and (ii) complete our refund information located at Refund and Cancellation of Service to cancel your new service activation (collectively, the “7-day money back guarantee”). You may be required to physically return the SIM kit in order to cancel your new service activation. Refunds will be processed within fifteen (15) business days after you contact us. We will not refund any funds loaded into your account other than the Wireless Brands service activation or SIM kit. All other airtime and/or additional features shall be reviewed and may not be eligible for a refund. Features that may not be eligible for refund may include international roaming, third party applications or add on, international long distance and others. You are not eligible to request a refund for a new Wireless Brands service activation or SIM kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). SIM kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after 180 days following the date of purchase. For avoidance of any doubt, this Refund Policy does not apply to any other purchase of Wireless Brand’s products or services, including but not limited to any Wireless Brands plan purchased from a national retail partner’s store or any other store or website.

  • Activation period. All service plans, including promotional plans must be activated within 45 days following the date of purchase. We reserve the right to suspend or terminate any plan or service that is not activated within 45 days following the date of purchase.

  1. Our Rights to Make Changes. This provision is subject to requirements and limitations imposed by applicable law and will not be enforced to the extent prohibited by law. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. WE RESERVE THE RIGHT TO CHANGE OR MODIFY THESE T&Cs, OUR SERVICES, DISCOUNTS, TECHNOLOGIES (INCLUDING CHANGES TO OUR NETWORK THAT MAY IMPACT YOUR DEVICE’S COMPATIBILITY), COVERAGE, OR ANY OTHER TERMS IN THE AGREEMENT AT ANY TIME AND YOU AGREE TO BE BOUND BY ALL SUCH CHANGES OR MODIFICATIONS ON THE EARLIER OF WHEN WE (i) POST THEM ON THE WIRELESS BRANDS WEBSITE, OR (ii) SEND THEM TO YOU (ELECTRONICALLY OR OTHERWISE). BECAUSE THESE T&Cs ARE SUBJECT TO CHANGE AT ANY TIME, YOU SHOULD ALWAYS CHECK THE WIRELESS BRANDS WEBSITE FOR THE MOST CURRENT VERSION. IF WE CHANGE THE SERVICE FEE APPLICABLE TO YOUR SERVICE PLAN, YOU WILL HAVE 5 DAYS FROM THE DATE WE POST OR NOTIFY YOU OF THE REVISED SERVICE FEE TO TERMINATE YOUR SERVICE PLAN BY (i) CONTACTING OUR CUSTOMER SERVICE DEPARTMENT AT SUPPORT@WIRELESSBRANDS.COM OR (ii) MANAGING YOUR ACCOUNT PREFERENCES ON THE WIRELESS BRANDS WEBSITE. IF YOU FAIL TO CANCEL YOUR SERVICE PLAN WITHIN THE 5-DAY PERIOD, YOU WILL BE DEEMED TO HAVE ACCEPTED THE RATE INCREASE. ANY INCREASE IN TAXES, REGULATORY FEES OR ASSESSMENTS WILL NOT BE CONSIDERED AN INCREASE IN ANY SERVICE FEE AND WILL NOT ENTITLE YOU TO EXERCISE THE FOREGOING CANCELLATION RIGHT. WE ARE NOT LIABLE TO YOU FOR CHANGES IN OPERATION, EQUIPMENT, OR TECHNOLOGY (INCLUDING THE NETWORK) THAT CAUSE YOUR DEVICE TO BE RENDERED OBSOLETE OR REQUIRE MODIFICATION.

  2. Compatible Devices. You must use a supported, compatible Device to access the Wireless Brands network. Only certain phones, tablets, and computers are supported Devices. Wireless Brands will provide you with a list of supported Devices upon your request. Supported Devices may include Devices that do not permit use of eSIM. Modems, bypass, gateways, automated relay devices and any other Devices used for commercial or re-direction purposes are not supported Devices and violate our Acceptable Use Policy. Failure to use a supported, compatible Device when accessing our network will result in immediate termination of your Service.

  3. Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain, and weather. Outages and interruptions in Service may occur, and the speed of Service varies. You agree we are not liable for problems relating to Service availability or quality.

  4. Important Emergency and 911 Information and Emergency Alerts. 

When making a 911 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. Wireless Brands is not responsible for failures to connect or complete 911 calls or if inaccurate location information is provided. 911 service may not be available or reliable and your ability to receive emergency services may be impeded. We or our network supplier may use a variety of information and methods to determine the location of a 911 call, including Global Positioning Satellites, our network supplier’s wireless network, the street address you have provided us as your primary use location (“Primary Address”), or other information. Even with this information, an emergency operator may not be able to locate you in order to provide emergency services. Other third-party entities participate in connecting a 911 call and neither Wireless Brands nor its network supplier determines the public safety agency to which your 911 call is routed. If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 911 location services, while the port is being implemented. If you are porting a phone number to us, it is your obligation and responsibility to make certain that all information forwarded from the port out carrier is accurate and complete. If you dial 911 while outside the U.S., 911 services may not be available. For important information concerning your limited ability to access 911 emergency services when connected to Wi-Fi Calling on a compatible Device, including your obligation to provide us with your most recent physical location (your “Registered Location”) whenever using the Wi-Fi Calling feature, please refer to Section 8 (Wi-Fi Features) of these T&Cs, as well as the 911 & E911 Disclosure posted on the Wireless Brands website E911&911 Disclosure, and incorporated into Section 8 of these T&Cs by reference.

  1. Service Plans.

  • Service. Your Service will operate only after you have purchased and redeemed a Wireless Brands Service plan. Your account may be canceled if your account balance remains at $0 for sixty consecutive calendar days or more. To ensure uninterrupted service, you are required to renew your account before your airtime expires. Please visit our website located at wirelessbrands.com for the latest information regarding our Service plans.

  • Charges. You agree to pay all charges we bill you or that were accepted or processed through your Device. All Wireless Brands Service plans are measured on 30-day monthly cycles (including for purposes of determining your data usage levels, as described below in Section 8). We may offer you the opportunity to set up automatic payments through the method of payment on your account, which payments will be automatically charged at the end of your applicable payment cycle (“Auto Renew”). When you enroll in Auto Renew, automatic payments for plan fees that you incur will continue until you cancel. The recurring charge may vary if you change your plan or we change our prices, following notice to you. You may cancel Auto Renew or review your payment preferences at any time by (i) contacting our customer service department at support@wirelessbrands.com. You must change your Auto Renew preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect. No minimum purchase is necessary to enroll in Auto Renew. For disputed charges, see Section 11. You agree to provide us with accurate and complete payment information and to immediately report to us all changes to your payment information.

  • Voice Usage. Wireless Brands Service plans include a voice plan as part of your Service. We round up any fraction of a minute to the next full minute. Airtime usage is measured from the time our network supplier begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up) and the network disconnects.

  • Data Usage and Messaging. Wireless Brands Service plans include a data plan (“Data Plan”) as part of your Service. Data usage is rounded up to the next full kilobyte increment at the end of each data session. Your data usage includes, among other things, text, web browsing, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages. All data purchased through a Wireless Brands Service plan (both data that comes with a particular Wireless Brands Service plan and any additional data you purchase as an add-on), will expire immediately upon termination of your Wireless Brands Service plan for any reason.

  • Permissible and Prohibited Uses. Your Data Plan is intended for Web browsing, messaging, and similar activities on your Device and not on any other equipment. Other uses, including for example, using your Device as a modem, or tethering your Device to a personal computer or other hardware, may be permitted under your Data Plan, but are also subject to our Acceptable Use Policy located at Acceptable Use Policy. Examples of prohibited uses can be found in Section 14 of these T&Cs and in our Acceptable Use Policy.

  • Data Usage Level. Wireless Brands has set a monthly (30-day, see above Section 8 for explanation of monthly cycles) 5G and/or 4G LTE data usage level (“Usage Level”) for each of the Wireless Brands Service plans. 5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. Actual availability, speed, and coverage may vary. Our network supplier measures your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage, as aggregated over the applicable 30-day period (“Usage Total”), exceeds the 30-day Usage Level for the Service plan you selected, at which point you may be unable to send and receive data over the Wireless Brands network until the end of the applicable 30-day period. Partial megabytes are rounded up. Please note that “Actual Usage” includes all of your requests to upload or download data, whether or not such data is actually uploaded or downloaded, as well as network overhead. For example, if you request that an image be downloaded to your Device or but travel outside of your network coverage area before the download is complete, such request will be included in your Actual Usage even though the image was never downloaded to your Device. If you purchased an Unlimited Service plan and you exceed your Service plan’s 30-day Usage Level of 5G and/or 4G LTE data, Wireless Brands or its network supplier will reduce the speed at which you can send and receive data over the Wireless Brands network until the end of the applicable 30-day period. Certain data-intensive activities including online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible on network if the Acceptable Use Policy is violated on any plan. For all Service plans, Wireless Brand’s network supplier may also reduce speeds during times of network congestion including, but not limited to, to the Data Usage Level limitations listed herein, 5G and/or 4G LTE network availability, a capable device and SIM within an appropriate coverage area, and the actual network speeds of Wireless Brand’s network supplier). Please be aware that your Usage Level is much more likely to exceed the Acceptable Use Policy if you use streaming video, or if you download significant quantities of music files, movies, software applications, or engage in other high-bandwidth activities.

  • Protective Measures. To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we or our network supplier may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. If you use your Data Plan in a manner that could interfere with other customers’ service, see Acceptable Use Policy or affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we or our network supplier may suspend, terminate, or restrict your data session, prioritize on-Device over Mobile Hotspot (tethering) traffic, or switch you to a more appropriate Data Plan which may result in an increased cost. We or our network supplier also manage the network to facilitate the proper functioning of services that require consistent high speeds, such as video calling, which may, particularly at times and in areas of network congestion, result in reduced speeds for other services. Additionally, we or our network supplier may implement other network management practices, such as caching less data, using less capacity, sizing video more appropriately for a Device to transmit data files more efficiently, and deploying streaming video optimization technology. Streaming video optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering, and reduce the amount of high-speed data consumption used for streaming video. Streaming video optimization improves streaming video reliability as well as makes room for other users to enjoy higher browsing speeds. The streaming video optimization process is agnostic as to the streaming video content itself and to the website that provides it, however, we or our network supplier may prioritize on-Device data over Mobile Hotspot (tethering) data. While most changes to streaming video files are likely to be indiscernible, the optimization process may minimally impact the appearance of the streaming video as displayed on your Device. These practices operate without regard to the content itself or the source of the content, and do not discriminate against offerings that might compete against those offered by us on the basis of such competition.

  • Wi-Fi Features. Wireless Brands, at its sole discretion, may make available Wi-Fi voice and text messaging services, i.e., the ability to originate and terminate calls and text messages over a Wi-Fi connection (“Wi-Fi Calling). If offered by Wireless Brands, Wi-Fi Calling will only be available for Wireless Brands customers that (i) have a Wi-Fi capable Device with Wireless Brands supported Wi-Fi calling capability, (ii) have Wi-Fi Calling service provisioned on their account, (iii) have a compatible SIM card or eSIM, and (iv) are connected to functioning third-party internet service. Not all services available on Wireless Brand’s network supplier’s network are available while using Wi-Fi Calling. For example, emergency alerts may not be available with Wi-Fi Calling. You understand and acknowledge that calling 911 via Wi-Fi Calling uses the internet and operates differently than calling 911 via traditional telephone services (wireless or wired), including the traditional wireless telephone services offered by Wireless Brands (see our complete 911 & E911 Disclosure posted on the Wireless Brands website at E911&911 Disclosure, which you hereby agree to and is incorporated herein by reference). Solely by way of example, and without limiting any of the disclosures contained in our 911 & E911 Disclosure, 911 may not work during internet outages or disruptions, when attempting to call 911 via Wi-Fi Calling from any location. In addition, emergency personnel may not be able to identify your phone number to call you back, and 911 calls may otherwise be delayed or dropped due to network architecture, when dialing 911 via Wi-Fi Calling from any location. In addition, if Wireless Brands makes Wi-Fi Calling available to you, you must provide us with, and update, the physical location at which you will use Wi-Fi Calling (the “Registered Location”). If your Registered Location changes, either temporarily or permanently (e.g., when using Wi-Fi Calling at any other physical location), you must promptly update your Registered Location with Wireless Brands. You may update your Registered Location at any time within the applicable device settings of a compatible Device. If you do not provide us with an accurate Registered Location and update it promptly for any and all changes in your location as described above, we or our network supplier may block your usage of certain Wi-Fi Networks. You also understand and acknowledge that if you attempt to dial 911 via Wi-Fi Calling from any location other than your Registered Location, emergency personnel may not be able to identify your location, your 911 call may not complete, and/or your 911 call may be routed to emergency personnel in a different location. You understand and acknowledge that it may take up to 2 hours for changes in address to be updated, and you should notify Wireless Brands in advance of any temporary or permanent changes to your Registered Location as described above. NEITHER WIRELESS BRANDS NOR ITS NETWORK SUPPLIER IS RESPONSIBLE OR LIABLE FOR ANYTHING RELATED TO YOUR USE OF OR INABILITY TO USE ANY WI-FI CALLING MADE AVAILABLE TO YOU, INCLUDING, WITHOUT LIMITATION, ANY FAILURE OF EMERGENCY CALLS (WHETHER 911 CALLS OR OTHERWISE). For additional information regarding dialing 911, either with or without Wi-Fi Calling, please see section 7 of these T&Cs. Wi-Fi Calling may decrement Service plan minutes. Most devices will not transition between Wi-Fi and the wireless network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the Device.

  • Downloadable Content and Applications. Content or applications (e.g., downloadable, or networked applications, wallpapers, ringtones, games, and productivity tools) (collectively, “Content & Apps”) that you can purchase with your Device are not sold by Wireless Brands. Wireless Brands is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps may be directed to the third-party seller. When you use, download, or install Content & Apps sold by a third-party seller, you may be subject to license terms, terms of use, a privacy policy and/or other policies between you and that third party. Content & Apps you purchase from third parties are licensed for personal, lawful, non-commercial use on your Device only. You may not transfer, copy, or reverse engineer any Content & Apps, or alter, disable, or circumvent any digital rights management security features embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another Device. Some Devices or Content & Apps may continue to have contact with our network without your knowledge, which may result in additional charges, for example, while roaming internationally. Software on your Device may automatically shut down or limit the use of Content & Apps or other features or Services without warning. Wireless Brands is not responsible for any third-party content, advertisements, or websites you may be able to access using your Device.

  • Use of Information. If you visit any third-party website or app store, or download or use any Content & Apps, the third party may access, collect, use, or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable) to the Content & Apps provider or some other third party. If you access or use any Content & Apps through the Wireless Brands Service, you agree and authorize Wireless Brands and its network supplier to provide information related to such use. You understand that your use of a third-party app is subject to the third party’s terms and conditions and policies, including its privacy policy. Please refer to the Content & Apps creator/owner’s privacy policy for information regarding their use of information collected when you download, install, or use any third-party Content & Apps. We are not responsible for any transmission failure, interruption, or delay related to Content & Apps, or any content or website you may be able to access through the Content & Apps.

  • Roaming. Your Device may connect to another provider’s network (“Roaming”) even when you are within the Wireless Brands coverage area. Check your Device to determine if you are Roaming. There may be extra charges (including long distance, tolls, data usage) and higher rates for Roaming usage, and your quality and availability of service may vary significantly. Our Roaming charges and rates are subject to change at any time and any such changes are effective forty-five (45) days after the posting of same to the Wireless Brands website. Please check our website frequently so that you are aware of our Roaming charges and rates and any changes thereto.

  • Suspension and Cancellation. If your account is deactivated due to nonpayment, your account will be in a suspended status for 60 days. If your account is not reactivated within the 60-day period, it will be cancelled. If your account is cancelled, your remaining balance will be forfeited, and we may reassign the phone number associated with your account. If you wish to port to a different carrier, you must have an active account.

  • Compatible Devices. Only available on compatible and eligible, unlocked devices. Compatible and eligible devices are subject to change. The current list of eligible devices is provided during the checkout process. (See Section 5). Customers with compatible and eligible devices are permitted to switch between an eSIM and a physical SIM card and vice versa. Limited to one eSIM per device.

  1. International Long Distance / Global Text.

  • International Long Distance (ILD). All international long-distance services included in your Service are managed by a third party not affiliated with Wireless Brands and are delineated on your invoices separately from the services provided by Wireless Brands. PLD (preferred long distance) is not affiliated with Wireless Brands.

  • International Roaming Credits. Your Wireless Brands Service plan may include international roaming credits (“Credits”) that you can use for international roaming minutes or data without additional charge. The number of Credits that you receive in connection with your Service plan may be determined by us in our sole discretion, and additional details are available on our website. Wireless Brands may allow you to store Credits in your account for use at a later time. When your balance of Credits is zero, unless you add Credits to your account, you will not be able to use international roaming Service. Please be aware that except as provided by these T&Cs, Wireless Brands will be under no obligation to offer any refunds or reimbursements for Credits that you receive from Wireless Brands. Credits will be reclaimed by us should your account be terminated for any reason.

  • International Texts. “Global Text” and “Unlimited Global Text” means text or unlimited text only to applicable mobile-to-mobile destinations, and excludes audio, picture, and video messaging. Data usage rates and charges may apply if you send audio, pictures, and/or video messages to an international mobile-to-mobile destination.

  1. Taxes, Fees, and Surcharges. You are responsible for, and shall pay, the taxes, fees and surcharges set forth in Sections 10.1 – 10.5 below (“Taxes, Fees and Surcharges”) in connection with your Service account. Taxes, Fees, and Surcharges will be included in your Service account charges (a) at the time you order the Service and (b) each time there are any further charges to your Service account. Payment of Taxes, Fees and Surcharges is in addition to payment for the Service and will be billed to your credit card.

  • Recovery Fee. The Recovery Fee is assessed to help recover Wireless Brand’s costs to comply with various federal and state programs, taxes and fees including, but not limited to, (i) state and federal Telecommunications Relay Service Programs, (ii) Federal Universal Service Fund Program, (iii) international, federal, state, municipal, local and/or other governmental franchise, excise, public utility and other telecommunications taxes, fees and charges now in force or enacted in the future, and (iv) other costs we incur to comply with government regulations and programs, which are not taxes or fees that local, state or federal governments require Wireless Brands to collect.

  • Wireless Brands Service Plans.

The Recovery Fee is calculated as a flat, per-plan fee (refer to table below), plus an additional 2.5% of the plan cost which is applied to help recover other administrative fees.

Wireless Brands Service Plan

Flat Per-Plan Fee

1 Month Unlimited (30 days of usage)

$2.00

A flat per-transaction fee may apply for Non-Wireless Brands Service Plan

(e.g., 4G LTE/5G Data Add-Ons) purchases:

Non-Wireless Brands Service Plan Purchase Amount

Flat Per Transaction Fee

Less than $10.01

$0.50

Greater than $10.00

$1.00

Although added to the overall charge, the Recovery Fee is separate from the cost of Service and the Recovery Fee shall not result in the purchase of any additional Service time. We set the Recovery Fee, and the amount and what the Recovery Fee includes may change without notice.

  • Federal Universal Service Fund Fee. The Federal Universal Service Fund Fee is designed to recover Wireless Brand’s contribution to the Federal Universal Service Fund program. The Federal Universal Service Fund Fee is used to fund programs to increase access to advanced telecommunications services for consumers in rural areas at reasonable rates and provides federal program funding. Rate may change as determined by the Federal Communications Commission. The Universal Service Administrative Company (“USAC”) establishes a quarterly contribution factor, and Wireless Brands charges its customers the then-applicable rate charged to Wireless Brands by USAC.

  • State Universal Service Fund Fees. The State Universal Service Fund Fee is designed to recover Wireless Brand’s contribution to various state universal service fund programs. The State Universal Service Fund Fee is assessed as a percentage of intrastate revenues, gross revenues, or as a flat rate per line as set forth by the various state, county, or municipal jurisdiction. Certain state agencies establish a quarterly, semi-annual, or annual contribution factor, and Wireless Brands may choose to charge its customers to recoup the state universal service fund fees charged too Wireless Brands.

  • Sales and Use Taxes. Sales and use taxes are assessed to allow Wireless Brands to recover the cost of all federal, state, municipal, local, or other governmental sales and use taxes now in force or enacted in the future, which arise as a result of your subscription to, use of, or payment for Wireless Brands Service. To determine sales and use taxes, we will use the street address on file. If a credit card address is not on file, then we will use the ZIP code you entered upon activation of the Service. If activation ZIP code does not exist, then we will default to the ZIP code of Wireless Brand’s headquarters. If you did not identify the correct address, or if you provided an address (such as a PO box) that is not a recognized street address, does not identify the applicable taxing jurisdictions or does not reflect the Service area associated with your telephone number, you may be assigned the above-described ZIP code for tax purposes. In the event of a disputed tax jurisdiction location being assigned, any tax refund must be requested within sixty (60) days of our notification to you that the tax has been assessed.

  • 911 Fees. Each state, city, municipality, or county has specific charges that are levied for access to 911. Determination of the applicable 911 charges depends on where you purchase Wireless Brands Service. Wireless Brands may bill its customers for 911 charges. Any such 911 charges are a monthly recurring charge assessed on a per line basis and will appear on your monthly or multi-month receipt.

  1. Your Right to Dispute Charges. Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or charges to your account within sixty (60) days after the date you first receive the disputed bill or charge. If you do not notify us of your dispute in writing with supporting documentation within this time period, you may not pursue a claim in arbitration or in court. Unless otherwise provided by law, you must pay disputed charges until the dispute is resolved. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or charge, you agree that the issue is fully and finally resolved. For unresolved disputes see Section 2 above. To contact or notify us, see Section 12.

  1. Notices and Customer Communications.

  • Receipt of Communications. You expressly consent to receive all communications, agreements, documents, notices, and disclosures (“Notices”) from us, at the telephone number associated with your Device, or physical or electronic address you provide to us. Notices from us to you are considered delivered when we deliver them to your Device by text message or voice, or by email to any email address you provide to us, or three (3) days after mailing to your address on file.

  • Autodialed or Prerecorded Messages. We may at times contact you using autodialed or prerecorded message calls or text messages at the telephone number associated with your Device. We may place such calls or texts to (i) provide notices regarding your Wireless Brands account or account activity, (ii) investigate or prevent fraud, (iii) inform. you about products or services that may be of interest to you, or (iv) collect a debt owed to us. You agree that we and our service providers may contact you using autodialed or prerecorded message calls and text messages to conduct the purposes we have identified above. We may share your phone number with service providers with whom we contract to assist us in pursuing these interests but will not share your phone number with third parties for their own purposes without your consent. Standard telephone minutes and text charges may apply.

  • Revocation of Consent. You do not have to consent to receive autodialed or prerecorded message calls or texts in order to use Wireless Brands Service. Where Wireless Brands is required to obtain your consent for such communications, you may choose to revoke your consent by any reasonable means, including by (i) contacting our customer service department at support@wirelessbrands.com. (ii) writing to: Wireless Brands, 2295 Skelton Road Suite B1 Gainesville Ga 30504, Attn: Customer Service, or (iii) managing your account preferences on the Wireless Brands website. Written notices from you to us are considered delivered when you send an email or three (3) days after mailing to the address above.

  1. Lost or Stolen Devices. You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. After your Service is suspended, you will not be responsible for additional usage charges incurred in excess of your Service plan charges, and applicable Taxes and Surcharges. If you request that we not suspend your Service, you will remain responsible for all usage and charges incurred and applicable Taxes and Surcharges. We may prevent a lost or stolen Device from registering on any network. California customers: For charges incurred before you notify us, you are not liable for charges you did not authorize, but the fact that your Device or account was used is some evidence of authorization. You may request that we investigate charges you believe were unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the charges were unauthorized, we will credit your account. If we determine the charges were authorized, we will inform you within thirty (30) days and you will remain responsible for the charges.

  2. Misuse of Service or Device. By activating or renewing Wireless Brands Service with Wireless Brands, you agree that you do so because you want Wireless Brands Service from Wireless Brands and not for any other purposes. Wireless Brands Service plans may only be used for the following purposes (and your use of Wireless Brands Service must be initiated from your supported, compatible Device or Mobile Hotspot (tethering)): (i) voice calls between two individuals; (ii) text and picture messaging; and (iii) Internet browsing and ordinary content downloads. You agree not to misuse the Service or Device, including but not limited to: (a) reselling or rebilling our Service; (b) using the Service or Device to engage in unlawful activity, or in conduct that adversely affects our customers, employees, business, or any other person(s), or that interferes with our operations, network, reputation, or ability to provide quality service, including but not limited to the generation or dissemination of viruses, malware or “denial of service” attacks; (c) using the Service as a substitute or backup for private lines or dedicated data connections; (d) using the Service for continuous, mobile to mobile or mobile to landline voice calls; (e) using the Service for automated text or picture messaging to another mobile device or email address; (f) uploading, downloading or streaming of continuous video or audio; (g) tampering with or modifying your Wireless Brands Device; (h) “spamming” or engaging in other abusive or unsolicited communications, or any other mass, automated voice or data communication for commercial or marketing purposes; (i) reselling Wireless Brands Devices for profit, or tampering with, reprogramming or altering Wireless Brands Devices for the purpose of reselling the Wireless Brands Device; (j) using the Service in connection with server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections, voice or SMS relay, or peer-to-peer (P2P) file-sharing; (k) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Wireless Brand’s or another entity’s network or systems; (l) running software or other devices that maintain continuously active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions (e.g., using a Service plan for Web broadcasting, operating servers, telemetry devices and/or supervisory control and data acquisition devices); (m) using the Service to relay voice calls or text and picture messages not originated from the Device; or (n) assisting or facilitating anyone else in any of the above activities. You agree that you will not install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater or signal booster) to originate, amplify, enhance, retransmit, or regenerate a transmitted RF signal. Voice services may not be used for monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, relay services, interconnection to other networks, telemarketing activity, autodialed calls or robocalls.

  3. Our Rights to Limit or End Service or the Agreement.

  • WE MAY LIMIT, THROTTLE, SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE AT ANY TIME AND FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, if you, any user of your Device, or any user on your account: (a) breaches the Agreement; (b) transfer(s) Service to another person without our consent; (c) becomes insolvent, goes bankrupt or threatens bankruptcy (except as prohibited by law); (d) misuses your Service or Device as described in Section 14 above; (e) uses your Service or Device in a manner that is excessive, unusually burdensome, or unprofitable to us; or (f) are on a Service plan that we determine is no longer available to you. We may impose credit, usage or other limits to your Service, suspend your Service, or block certain types of calls, messages or sessions (such as international, 10XXX, 0+/0-, chat services, 900 or 976 calls), in our sole discretion and without notice.

    Wireless Brands reserves the right to cancel or deactivate Wireless Brands Service or reduce data throughput speeds in order to protect its network supplier’s network from harm or to protect itself from financial or other harm due to any cause including, without limitation, the excessive and/or unauthorized use of Wireless Brands Service. Wireless Brands reserves the right to limit throughput, or the amount of data transferred and to deny or terminate Service to anyone Wireless Brands believes is using the Wireless Brands Service in an unauthorized manner or whose usage, in Wireless Brand’s sole discretion, adversely impacts its network supplier’s network or customer service levels. Wireless Brands will presume you are engaging in an unauthorized use in violation of these T&Cs, if in Wireless Brand’s sole discretion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text, or data usage is harmful or disruptive to Wireless Brand’s network supplier’s network or service levels or to Wireless Brand’s financial or other interests. If we determine, in our sole discretion, that you are using your Service in violation of these T&Cs or in any other manner that we deem to be unreasonable or excessive, we may terminate individual calls or data connections, terminate or reduce data throughput or terminate your Service, decline to renew your Service, or offer you a different Service plan without an unlimited usage component which may result in an increased cost to you.

    Wireless Brands may discontinue providing Wireless Brands Service to you, discontinue your account, terminate data connections and/or reduce data throughput speeds if your usage, in the sole judgment of Wireless Brands: (i) appears likely to generate abnormally high call volumes or data usage and/or abnormally long average call lengths or data usage as compared to the usage of other Wireless Brands customers; or (ii) may be harmful or disruptive to, or interfere with, Wireless Brand’s network supplier’s network, Wireless Brand’s service or the ability to provide quality service to other customers. By initiating Wireless Brands Service and placing or receiving calls, you acknowledge and agree to Wireless Brand’s right to terminate your Service under these circumstances.

    If we limit, suspend, or terminate your Service and later reinstate your Service, you may be charged a reinstatement fee.

  • No Future Service. In the event Wireless Brands terminates your Wireless Brands Service for any reason specified in Section 15 or otherwise, we reserve the right to prohibit you from using any Wireless Brands Service plan in the future by blocking your device from our network, prohibiting you from using a new Wireless Brands Service account that you purchase, or through other means.

  • Refund Policy. If you have purchased one of our 30-day Service plans and we terminate or suspend your Service for any reason specified in Section 15 or otherwise, you will not receive any refund of amounts paid to us in connection with such Service plan. SIM Kits, and Accessory Returns. For Wireless Brands-provided SIM Kits and accessory returns and exchanges, including a description of applicable restocking fees and/or shipping and handling fees depending upon the product condition, see the applicable return policy, which is available online at Refund and Cancellation of Service. Some Wireless Brands-provided Sim Kits and accessories may not be refunded or exchanged, and you may be required to pay a restocking fee. Devices offered to Wireless Brands’ customers, if any, will comply with the FCC’s regulations concerning hearing aid compatibility. Products purchased from retail locations may not be covered by these return policies and must be returned to the retailer location. Wireless Brands makes no representations about such returns.

  • Device Warranty Information.  All new Devices purchased from our website come with a one-year manufacturer warranty from the original date of sale. All refurbished Devices purchased from our website come with a 30-day warranty from the original date of sale. If your device is defective, please follow the Device Return instructions here Device Warranty and Exchangeto see if the Device is eligible for a warranty replacement. If eligible, we will replace the defective Device with a Device of the same cosmetic condition or comparable model at our discretion.

    Our conditions for a warranty claim are as follows:

  • Warranty Coverage. Your warranty only covers defects in materials or workmanship. It does not cover defects arising from damage or normal wear-and-tear or aging. The warranty covers issues such as: software-related issues, camera defects, unresponsive keys, dead pixels, etc. The warranty does not cover issues like diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with third-party apps. ATTEMPTING TO 'ROOT' OR OTHERWISE 'MOD' YOUR PHONE WILL VOID ALL WARRANTIES. Visible physical damage to your phone (e.g., liquid damage, cracked LCD, damaged housing) will void its warranty.

You must return all accessories (charger, cables, manual, etc.) with the defective Device. If components are missing, we will charge a non-refundable missing parts fee as outlined here:

Item

Fee

Battery:

$25.00

Charger:

$10.00

USB Cable:

$7.00

SD Card:

$5.00

Manual:

$3.00

Other parts:

at our discretion

Your defective device must be returned in good condition. If the device is determined to have some type of damage that voids its warranty (e.g., liquid damage, ‘modded’ OS, etc.), it will be returned without repair / refund to the original address of purchase unless stated otherwise.

Our warranties expressly exclude certain categories of damages and uses of your phone. These exclusions, which we do not cover, include possible costs or damages for which you will not be reimbursed. These exclusions are as follows: The limits of what we provide above relate to the device itself. We are not responsible for lost data or the time that you were without a device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for any consequential damages, from the loss of your device, the loss of your data, or the time you were without your device. We do not warrant any device for merchantability or fitness for a particular purpose. These warranties are specifically disclaimed.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, WIRELESS BRANDS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH APPLE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE DO NOT MANUFACTURE OUR DEVICES. THE ONLY WARRANTIES APPLICABLE TO OUR DEVICES ARE THOSE EXTENDED BY THE MANUFACTURERS. WE HAVE NO LIABILITY, THEREFORE, IN CONNECTION WITH DEVICES OR FOR MANUFACTURERS’ ACTS OR OMISSIONS. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.

  1. Intellectual Property. You agree not to infringe, misappropriate, dilute, or otherwise violate the intellectual property rights of Wireless Brands or any other third party. Except for a limited license to use the Wireless Brands Service, your purchase of Wireless Brands Service and Wireless Brands Devices does not grant you any license to copy, modify, reverse engineer, download, redistribute, or resell the intellectual property of Wireless Brands or others related to the Wireless Brands Service and Wireless Brands Devices; this intellectual property may be used only with Wireless Brands Service unless expressly authorized by Wireless Brands. You agree that a violation of this section harms Wireless Brands, which cannot be fully redressed by money damages, and that Wireless Brands shall be entitled to seek immediate injunctive relief in addition to all other remedies available.

  2. Privacy Information. Our Privacy Policy governs how we collect and use information related to your use of the Wireless Brands Service and is available online at Privacy Policy. We may change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change. Data on your Device may automatically be stored on your SIM card, eSIM, Device or our network. Your data may remain on the Device even if your SIM card is removed; the data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our or our supplier’s network servers. If your eSIM is deleted from your phone, you may lose any data contained within the eSIM.

  3. Disclaimer of Warranties. EXCEPT TO THE EXTENT OTHERWISE EXPRESSLY PROVIDED IN WRITING, AND TO THE EXTENT PERMITTED BY LAW, THE WIRELESS BRANDS SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND WE DO NOT AUTHORIZE ANYONE TO MAKE ANY REPRESENTATIONS OR WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE.

  4. Waivers and Limitations of Liability. UNLESS PROHIBITED BY LAW, OUR LIABILITY FOR DAMAGES OR OTHER MONETARY RELIEF FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS STRICTLY LIMITED TO NO MORE THAN THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE FROM WHICH THE DAMAGES OR OTHER LIABILITY AROSE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. YOU EXPRESSLY AGREE THAT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OUR SERVICE (INCLUDING THE PROVISION OF OR FAILURE TO PROVIDE SAME), ANY DEVICE, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE HAVE BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. THESE DISALLOWED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES ARISING OUT OF UNAUTHORIZED ACCESS OR CHANGES TO YOUR WIRELESS BRANDS ACCOUNT, SERVICE OR DEVICE, OR THE USE OF YOUR WIRELESS BRANDS ACCOUNT, SERVICE OR DEVICE BY YOU OR BY OTHERS TO AUTHENTICATE, ACCESS, USE OR MAKE CHANGES TO ANY OTHER THIRD-PARTY ACCOUNT, INCLUDING BUT NOT LIMITED TO FINANCIAL, CRYPTOCURRENCY, OR SOCIAL MEDIA ACCOUNTS. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH A CLAIM. YOU AGREE WE ARE NOT LIABLE FOR PROBLEMS CAUSED BY YOU OR A THIRD PARTY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ALL CLAIMS MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE DATE THE CLAIM ARISES.

  5. Indemnify. You agree to defend, indemnify, and hold us harmless from and against any and all losses, claims, liabilities, costs and expenses (including taxes, fees, fines, penalties, interest, expenses of investigation and attorneys’ fees and disbursements) as incurred, arising out of or relating to use of the Wireless Brands Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to use your Wireless Brands Service or Device.

  6. Enforceability and Assignment. A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing. If we do not enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future. Except as provided in Section 2, if any part of the Agreement is held invalid that part may be severed from the Agreement. You cannot assign the Agreement or any of your rights or duties under it without our written consent. We may assign all or part of the Agreement or your debts to us without notice. The Agreement is the entire agreement between Wireless Brands and you and defines all of the rights you have with respect to your Wireless Brands Service or Wireless Brands Device, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents. If you purchase a Device, services, or content from a third party, you may have a separate agreement with the third party; Wireless Brands is not a party to that agreement. Any determination made by us pursuant to this Agreement, shall be in our sole reasonable discretion. Sections 2-3, 5, 8-14, and 16-22 of this Agreement continue after termination of our Agreement with you.

  7. Choice of Law. This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which your billing address in our records is located, without regard to the conflicts of laws rules of that state. Foreign laws (except for Puerto Rico) do not apply. Arbitration or court proceedings must be in: (a) the county and state in which your billing address in our records is located, but not outside the U.S.; or (b) in Puerto Rico if your billing address is in Puerto Rico. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.

  8. Customer Proprietary Network Information (“CPNI”). Is information that Wireless Brands and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.

We may use CPNI to offer you additional services of the type you already purchased from Wireless Brands. We may also use your CPNI to offer you products and services, packages, discounts, and promotions from our affiliates, which may be different from the types of services you already purchase.

Wireless Brands uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Wireless Brands does not disclose CPNI outside of Wireless Brands, its affiliates, and their respective agents without customer consent except as required by law. When Wireless Brands uses third parties to perform services on its behalf that require the use of CPNI, Wireless Brands requires that they protect the CPNI consistent with this provision. Wireless Brands does not sell CPNI to unaffiliated third parties.

If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located in Section 12 of these T&Cs.

  1. PRE-ORDERED PRODUCTS. Certain devices or products may be released before shipping is available through a pre-order function. You will be charged the full amount of the order at the time you complete your pre-order. The “expected ship date” is when we expect the product to be shipped to you. Orders are shipped in the order in which they are received. You will receive a confirmation email once the order has been shipped. Any changes to the shipping date will be communicated to you via email. You may cancel the pre-order prior to when the product ships by calling customer care. In the event that certain devices are not available at the time of shipping, such as a requested color or memory amount, we will notify you via email. Any returns will be in accordance with the applicable return policy, available online at Device Warranty and Exchange. Additional restrictions may apply.

Wireless Brands service is not available in all areas. All international long-distance service is provided by a third party, which is not affiliated with Wireless Brands. Use of the Wireless Brands service is subject to the Terms & Conditions (available at Terms and Conditions). Wireless Brands service is provided by Wireless Brands Co. Use of Wireless Brands service is subject to the Wireless Brands Terms & Conditions. Please always refer to the Wirelessbrands.com website for the latest Terms & Conditions, Acceptable Use Policy, current rates, and service plan details for Wireless Brands, which are subject to change at any time and without notice or email our customer service department at support@wirelessbrands.com.

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